Data Privacy Policy
Milton Pharmaceutical Company UK Limited (“We”) are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Your Privacy is Important to us
This notice informs you how we use the information you give us and how we protect your privacy. It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018. We abide by UK Law and our data protection regulator within the UK is the Information Commissioners Office.
Collecting of and purpose for your information
We may collect personal information in the “Contact us” section such as:
- your name
- your e-mail address
- your telephone number
in order to enable us to come back to you on product queries, general questions or quality issues. Your personal data won’t be used for Marketing purposes.
Withholding of the required data may result in an insufficient service being provided.
Sharing your data
We may share this personal information with Ceuta Healthcare Ltd who manages all our Customer Service queries for the UK -Great Britain and Northern Ireland- and with Primeline Ltd who manages our Customer service queries for the ROI. We only keep your personal details for the duration needed to handle your query.
The Financial Conduct Authority with whom we are regulated or other regulated bodies as required
We may verify your identity by searching publicly available records held by credit reference agencies
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them
We will not sell or share your information with any other third parties
Your rights regarding your data
- We will not hold your information for any longer than is necessary and as a maximum no longer than 5 years after you have terminated as a client of our firm unless there is a lawful basis for retention
- Should your data be inaccurate we will rectify this without delay
- Should you wish us to delete your data at any point, please contact the office as shown further below to make the request. This will be actioned unless there is a lawful basis for us to retain the information in which case you will be advised accordingly
- Should you wish to transfer your data to another organisation, please contact the office as below and we will organise this for you
- You can request access to your data at any time. We will provide you with a full copy within one month of your request
- You can withdraw consent to us holding and processing your information at any time. Please contact the office as below should you wish to do this
- We may provide you with updates and bulletins which are appropriate to your service on an ongoing basis – this will be explained to you if it is applicable. You can opt out of these should you wish to – contact us and advise us if you wish to
Security
We have in place a full information security policy, business continuity and disaster recovery plans. We take data security very seriously and have in place we feel the most secure options available to store and transfer your data securely. We can provide details on request.
Where we store your personal data:
We store your data on our secure UK based servers.
Our contact details
Should you wish to contact us in relation to any issues within this notice, please contact:
Data Protection Officer
Milton Pharmaceutical Company UK Limited
The Garden Suite
23 Westfield Park
Redland
BS6 6LT BRISTOL
United Kingdom
customerservices@ceutahealthcare.com
You will be responded to as promptly as possible
Your right to complain
Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us as above or you can contact our regulator as follows:
The Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Consent
We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data.
Please ensure you have read this notice fully and accept all that it contains. If you have any queries, please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customerservices@ceutahealthcare.com